Studio Policies

SF.Fleur strives to provide the best service. We promise transparent and open lines of communication with all customers. Flowers are a finicky lot and we have provided more clarity for our service policies to address the nature of their inherit impermanence.

Purchasing from SF.Fleur acknowledges your agreement to the policies below:

Product Agreement

SF.Fleur uses only the best products available. On occasion, SF.Fleur reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your special event or floral order. In this event, the integrity of the proposed color scheme and design style will be maintained and flowers of equivalent value will be used. When possible, we will reach out to you personally to notify you of any changes.

Return & Exchange Policies

Event & Personal Florals (this includes shoots, events, floral packages, haku lei, arrangements)
All florals purchased for local delivery are hand-delivered and guaranteed of freshness and quality upon leaving the studio. For this reason, they MUST be received by someone at your designated venue. Upon receipt, it is the responsibility of the customer to then care for the flowers. 

Cut flowers are subject to wilting or showing negative effects when placed in a room or environments with ambient temperatures of 72 degrees or higher, placed in full-sun or are subjected to warm or cool drafts. They must be cared for accordingly. Care instructions will be included with your florals.

Please note that flowers are inherently fleeting. Flowers chosen for events may be especially short-lived as they are not always the ones found in floral arrangements for the home. The combination of being out of water for many hours in direct sun in our tropical climes can be particularly stressful. We will always provide recommendations and advice regarding what florals will perform their best for your day and be transparent in cautioning of florals that may be particularly fragile or sensitive.

All florals for events are not returnable nor applicable to exchange once designs are confirmed and services are rendered. 

DIY Floral Boxes
Floral boxes are created by ordering directly within our network of growers, then packed at their location and sent directly to you. Every item is inspected for quality and custom-packed for express shipping. The logistics of floral shipping is quite impressive. Flowers may travel for up to 2 days to reach your home. This is why all floral boxes must be signed for upon delivery and will need to be placed in water to rehydrate immediately.

Flowers are cut and shipped before they reach their prime beauty. You should plan to receive your order 1-2 days in advance of your event to cut and hydrate your flowers and allow them to open.

There are many factors beyond our control that may affect the order process, delivery, and condition of your flowers but if you are not satisfied, please contact us within 24 hours of receipt and provide clear photographic images via email to

SF.Fleur will review the case and make a decision on what will be credited and may require a return of the product before any refund is issued.

If a customer claims an order was not delivered, We ask for at least 24 hours to investigate and to determine what has occurred. Floral boxes are sent via FedEx with tracking numbers and will have a traceable history. In many cases, delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. 

Order Policies

SF.Fleur reserves the right to reject any order provided deemed questionable or possibly fraudulent. When SF.Fleur receives an order, we review the entire order and periodically compare the information provided with the bank of the person placing the order. If we determine fraudulent information is provided we will send an email or phone call to the customer to inform them of the situation to determine if the information was provided in error.

Deposits and Cancellation Policies

Given the current unpredictable times, we are staying abreast of closures and openings. Please contact us so we can discuss your event with you.

For floral boxes, because they are sent directly to our growers, a cancellation or refund may not be possible once we have confirmed shipment of your order.  Please contact us immediately if you have made an order in error.

Payments in Full:

  • Full refund up to 30 days before event date
  • Partial refund of 50% up to 15 days before event date
  • Non-refundable 14 days before event date

Payment Terms for Deposits:

  • The balance must be paid in full by 30 days prior to event date
  • Partial refund of 50% up to 15 days before event date
  • Non-refundable 14 days before event date